When it comes to customer experience, the numbers speak for themselves: 81% of buyers are willing to pay more for a better customer experience. Today, consumers no longer only buy our products or services, they expect a real shopping experience from us. It is by perfecting this purchasing process that our customers will become true ambassadors for our company.
Level: all levels
Objectives:
– Go back to the concepts of Customer Experience
– Discover the benefits of improving the experience for our customers
– Understand the impact of customer experience on our entire ecosystem
– Determine if my company is ready for a Customer Experience approach
Expert: Claire Mammerickx, CCXP (Certified Customer Experience Professional), Prodware
IMPORTANT
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